SBG6782: First Time Installation

This document describes the basic installation process for the SBG6782-AC Gateway.
 

Before Installation

• Power Cord
• Software License & Regulatory Card
• Support Information Card
• Quick Start Guide

Additional Item Needed (Not Included)

• Coaxial (coax) cable, if one is not already connected to a cable wall outlet.
• RF splitter (for additional coaxial cable connections, such as a set-top box or Smart TV)
• Ethernet cable for each additional Ethernet-enabled device

• High-speed Internet access account
• Web browser access - Internet Explorer, Google Chrome, Firefox, or Safari
• Compatible operating systems:
  • Windows 10
  • Windows 8, 8.1
  • Windows 7 Service Pack 1 (SP1)
    
    NOTE: Although older versions of Microsoft Windows operating systems are no longer specifically supported, they should still function with the SBG6782-AC.
     
  • Macintosh 10.4 and higher
  • UNIX
  • Linux

Install the SBG6782-AC

1. Connect the coaxial cable to a cable wall outlet (if not connected) and the Cable connector on the rear of the SBG6782-AC.  Hand-tighten the connectors to avoid damaging them.
    
2. Connect the Ethernet cable to the Ethernet port on the computer and to the Ethernet port on the rear of the SBG6782-AC.  
   
   NOTE: Client device with Ethernet connection is not required to complete installation. 
    
3. Connect the included Power Cord to the Power port on the rear of the SBG6782-AC and then plug it into an electrical wall outlet that is not controlled by a wall switch.
   
   NOTE: This automatically powers ON the SBG6782-AC. 
   
    
    
4. Check for solid LED on the front panel of the SBG6782-AC gateway. 
   
   
    

   LED Icon	Blinking	On (Solid)
   	Not applicable - No LED on button NOTE: The Wireless LED will blink Amber to indicate the WPS Pairing process is in progress.	Not applicable - no LED on button.
   	Not applicable - icon does not blink.	Green: Power is properly connected.
   	Scanning for a downstream (receive) channel connection.	Green: Non-bonded downstream channel is connected. Blue*: High-speed Internet connection with bonded downstream channels.
   	Scanning for an upstream (send) channel connection.	Green: Non-bonded upstream channel is connected. Blue*: High-speed Internet connection with bonded upstream channels.
   	Scanning for an Internet Connection.	Green: Start-up process completed.
   	Green: Wi-Fi enabled with encrypted/unencrypted wireless data activity. Amber: Flashes during the wireless pairing process and lights up SOLID green after five seconds or less.	Green: 2.4 GHz wireless connection made between the SBG6782-AC and another Wi-Fi enabled device on the home network; for example, Wi-Fi telephone, tablet or laptop.
   	Green: Wi-Fi enabled with encrypted wireless data activity. Amber: Flashes during the wireless pairing process and lights up SOLID green after five seconds or less.	Green: 5 GHz wireless connection made between the SBG6782-AC and another Wi-Fi enabled device on the home network; such as a printer, tablet or laptop.
   	Green: Indicates MoCA activity in progress.	Green: A MoCA device is connected and running.
   Blue* - Indicates DOCSIS 3.0 operation (high-speed Internet access) which may not be available in all locations. Check with the service provider for availability in the area.

5. Power on the computer and login. 
    
6. For Wi-Fi client devices connect to the XXXXXX (Service Set Identification) located on the bottom white sticker of the device.  When prompted enter the Wi-Fi Security Key to connect to the Internet. 
    
7. Launch a web browser, such as Internet Explorer, Firefox, or Safari.  Enter www.surfboard.com into the address box and press the Enter key.  The service provider’s self-activation page may appear to register the SBG6782-AC.
   
   NOTE: If the self-activation is unsuccessful, gather the HFC MAC Address labeled as HFC MAC ID and the Serial number (S/N) listed on the bottom label of the gateway and contact the service provider to activate the SBG6782-AC.