ARRIS Consumer Care

SBX-AC1200P: Wi-Fi Name & Password

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Question

Where is the wireless name and password located on my SBX-AC1200P?

Answer

The SBX-AC1200P default Wi-Fi credentials, wireless name and security password, are listed on a sticker on the back of the device. The wireless name, also known as SSID (Service Set Identification), is a uniquely identified wireless network. The wireless password, also known as the wireless security key, encryption key or passphrase, allows wireless clients, such as smart phones and laptops, to join the secured wireless network. If the Wi-Fi Name and password are changed, they can be retrieved by logging into the Web Manager of the SBX-AC1200P.

This document contains the following sections:

Wi-Fi Name and Password on the SBX-AC1200P
Wi-Fi Name and Password in the Web Manager

Wi-Fi Name and Password on the SBX-AC1200P

Turn the extender over with the bottom facing up.
Locate the Wi-Fi name next to WiFi Network Name (SSID) and the Wi-Fi password next to WiFi Passcode (Key).

Wi-Fi Name and Password in the Web Manager

NOTE: Steps 2 - 12 (static IP address setup) are applicable on Windows 10, 8 & 7.

Connect a computer with the Ethernet cable or to the SBX-AC1200P default wireless network. The default wireless name and password are located on the back panel of the SBX-AC1200P.

NOTE: If the SBX-AC1200P is operating as a wireless router, client devices can only connect to the SBX-AC1200P default wireless network because the Ethernet port is used for connecting a modem device. Connect the Wi-Fi client to the SBX-AC1200P default wireless network and click here to skip to step 13.
Click the Window's Start button and type Network and Sharing Center in the Search box.
Click on the Network and Sharing Center icon. The Network and Sharing Center window will appear.
On the Network and Sharing Center window, click the Change adapter settings link. The Network Connections window will appear.
On the Network Connections window, right-click on Local Area Connection then select Properties. The Local Area Connection Properties window will appear.

NOTE: If the computer is connected wirelessly, right click on Wireless Network Connection then select Properties for Wireless Network Connection Properties window.
On the Local Area Connection Properties window, select the Internet Protocol Version 4 (TCP/IPv4) then click the Properties button. Make sure the box to the left is checked. The Internet Protocol Version 4 (TCP/IPv4) Properties window will appear.
In the Internet Protocol Version 4 (TCP/IPv4) Properties window, capture the current IP and DNS addresses under the General tab for reference. These settings will need to be restored after making changes in the SBX-AC1200P Web Manager.
Select Use the Following IP address.
Enter 192.168.100.253 in the IP Address field.
Enter 255.255.255.0 in the Subnet Mask field.
Click the OK button.
Click the Close button on the bottom of the Local Area Connection Properties window.
Launch a web browser, such as Internet Explorer, Firefox, or Safari. Enter http://192.168.100.254 into the address box, and press the Enter key. The Login page appears.

NOTE: If the SBX-AC1200P is operating as a wireless router, enter http://192.168.0.1 in the address box.
On the Login page, enter admin in the Username field.
Enter password in the Password field.
Click the Login button. The Home page appears.
Move the mouse-cursor over Wireless on the main menu and click the Primary Network Settings link on the sub-menu. The Wireless - Primary Network Settings page appears.
Locate the Wi-Fi Name next to Network Name (SSID) and the Wi-Fi password next to Passphrase.

NOTE: It is recommended to write down the Wi-Fi information on a piece of paper for future reference.