ARRIS Consumer Care

SBG8300: Web Manager First Time Login

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Information

Question

How do I customize the admin login and Wi-Fi credentials in my SBG8300 Gateway?

Answer

Network security is very important to ARRIS. The first time logging into the SBG8300 Web Manager, the Gateway Home Network Wizard loads to customize the admin password, Wi-Fi credentials, and the time zone. It is required to complete the Home Network Wizard in order to access the Web Manager.

Performing a Factory Reset will erase any configuration changes that have been made and will require the gateway to be reconfigured. The Home Network Wizard will load again when the Web Manager is accessed to customize the admin password, Wi-Fi credentials, and the time zone. This document describes how to customize the admin login password, Wi-Fi credentials, and the time zone upon first time login into the SBG8300 Web Manager.

NOTE 1: It is recommended to use the ARRIS SURFboard® Manager App to configure the SBG8300 home network quick and easy. The ARRIS SURFboard® Manager app is available on both App Store and Google Play store at no charge.

NOTE 2: It is required to register an ARRIS account with an email address and password when setting up the ARRIS SURFboard® Manager app with the SBG8300. When accessing the Web Manager after the ARRIS SURFboard® Manager app setup, the Login page will ask for an email address and password. Enter the registered email address and password to log in.

First Time Gateway Login

Launch a web browser, such as Internet Explorer, Firefox, or Safari. Enter http://192.168.0.1 into the address box, and press the Enter key. The https:// Redirect page will appear.
The SURFboard Web Manager is begin redirected to a more secure connection, click the Proceed button to continue. The Gateway > Home Network Wizard - Step 1 page will appear.

NOTE: A security or private risk alert may appear on the web browser advising users to proceed with caution when accessing the Web Manager. There is no risk in proceeding to the Web Manager. For instructions to by-pass the alert screen, refer to article # 18181 - Alert Message for Web Manager Access.
Enter a new password in the New Password field and re-enter the new password in the Re-Enter New Password field.

Password Requirements:
- Minimum of 8 characters
- At least one uppercase alpha character
- At least 1 number
- One of ~ ! @ # $ % ^ * ( ) - _ = + [ ] { } | ; : , . / ?
Enter the four-digit CAPTCHA code in the Type CAPTCHA Here field.
Click the Next Step button. The Gateway > Home Network Wizard - Step 2 page will appear.

NOTE: To use the default Wi-Fi credentials, click the Next Step button to skip this section.
Enter a new wireless network name in the Wi-Fi Network Name (2.4 Ghz) and the Wi-Fi Network Name (5 GHz) fields.
Leave the Encryption Method (2.4 GHz) and the Encryption Method (5 GHz) fields at default (Recommended).
Enter a new wireless password in the Network Password (2.4 GHz) and Network Password (5 GHz) fields.
Click the Next Step button. The Gateway > Home Network Wizard - Step 3 page will appear.
Leave the Time Zone Selection option at default (Automatic).
Click the Time Format drop-down menu and select 24 hour format or 12 hour format.
Leave the Date Format option at default (MM/DD/YYYY), then click the Finish button. The Gateway > login page will appear.
Enter admin in the Username field and the custom password in the Password field.
Click the Login button to access the SBG8300 Web Manager.