ABOUT ARRIS TRAINING
ARRIS Training is the quickest way to get ARRIS customers installing, configuring and operating ARRIS products. ARRIS Training offers web-based, instructor-led, virtual, and customized courses at one of our many Training Centers and select International offices. On-site training is available by proposal or purchase through an ARRIS sales representative.
Web-based courses are available on our learning system, ARRIS Academy. This economical option empowers learners to take training from any location, at any time.
Customers can purchase both web-based and instructor-led sessions through their sales representatives, through ARRIS Academy, or by requesting a quote via email at techtraining@commscope.com.
CONTACT INFORMATION
For information about ARRIS Training or to register for training, create an ARRIS Academy account:
Visit ARRIS Training and click the ARRIS Academy link to get started.
Email ARRIS Training at techtraining@commscope.com.
ARRIS TRAINING CENTERS
ARRIS maintains training centers in the following locations:
- Amsterdam, Netherlands
- Atlanta, GA
- Beaverton, OR
- Chicago, IL
- Horsham, PA
- Kirkland, WA
- Lowell, MA
- San Diego, CA
- Santiago, Chile
- Wallingford, CT
- Winnersh, UK
You can find directions to training centers and hotels by visiting the ARRIS Training website Locations page.
REQUESTING ARRIS TRAINING
The complete course catalog, along with instructor-led session information is available on ARRIS Academy. You can access the current catalog without creating an account: at ARRIS Academy or at http://training.arrisi.com.
PAYMENT
Payment by credit card or purchase order is required before a student can register for a course and receive an enrollment key. Purchase orders must be received at least two weeks before the start date of the course to ensure that paperwork can be processed into the system. For on-site training requiring international travel for the instructor the purchase order must be received at least three weeks before the start date of the course. Invoicing for purchase orders occurs after the training session is held.
CANCELLATION POLICY
If you wish to cancel your participation in an instructor-led or virtual instructor-led training session, you must request cancellation in writing and must receive written acknowledgement of your cancellation for the cancellation to be confirmed and to avoid a fee. To request cancellation, please include order number and contact information of the purchaser, along with the course title and date of the course to techtraining@commscope.com.
In addition, for online courses (eLearning), refunds will not be issued if a user has accessed more than 5% of the course’s content or has downloaded material associated with the course (such as a study guide that accompanies the training).
Cancellation fee schedule:
| Days Prior |
Fee Charge |
| 21 |
No fee |
| 7-20 |
50% of total course cost |
| 6 or less |
100% of total course cost |
ARRIS does not reimburse hotel or travel cancellation fees.
Participants who do not show up for class and who do not have a training cancellation confirmation will incur 100% of the course fee or the equivalent of one training seat/credit per course day.
If fewer than four (4) students are enrolled in an instructor-led course, ARRIS reserves the right to cancel that training course. Enrolled students will be offered a selection of future scheduled dates. When a course is cancelled, enrolled students will be notified of the cancellation via email a minimum of two weeks before the start of the course.
PREREQUISITES
It is the student's responsibility to ensure that s/he has the proper prerequisite knowledge and skills before taking an ARRIS training course. Students that do not meet the target audience description or have the prerequisite level of knowledge required for the course may find the course content too difficult, too easy, and/or inappropriate depending on their job and level of experience. All prerequisites are listed in the individual course descriptions in this catalog. Since ARRIS instructor-led training courses require you to complete prerequisite courses to ensure a successful experience, reservations for these courses will not be finalized until all prerequisites have been met.
