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Search our entire list of Technical Training titles for all ARRIS products
Course Name Type Category Price
Network Management
ALM200: ServAssure® Alarm Central User Training Instructor Led Course Network, Service, and Workforce Assurance Paid
ALM201: ServAssure® Alarm Central Outage Manager User Training Instructor Led Course Network, Service, and Workforce Assurance Paid
ALM202: ServAssure® Alarm Central Proactive Manager User Training Instructor Led Course Network, Service, and Workforce Assurance Paid
ARRIS ServAssure NXT Fiber Node Profile Configurations Webcast Online Course Network, Service, and Workforce Assurance Free
ARRIS ServAssure NXT – Overview of NXT Webcast Online Course Network, Service, and Workforce Assurance Free
ARRIS Support Gateway Introduction Webcast Online Course Network, Service, and Workforce Assurance Free
Assurance - ServAssure Alarm Central Webcast Online Course Network, Service, and Workforce Assurance Free
EVS201: ServAssure EventAssure User Training Instructor Led Course Network, Service, and Workforce Assurance Paid
EVS301: ServAssure EventAssure Administrative Training Instructor Led Course Network, Service, and Workforce Assurance Paid
NXT200: ServAssure® NXT User Training Instructor Led Course Network, Service, and Workforce Assurance Paid
NXT300: ServAssure® NXT Administrator Training Instructor Led Course Network, Service, and Workforce Assurance Paid
NXT301: ServAssure® NXT Custom Training Instructor Led Course Network, Service, and Workforce Assurance Paid
ServAssure NXT v2.2 New Features Webinar Online Course Network, Service, and Workforce Assurance Free
ServAssure® Alarm Central: Overview of Alarm Central Outage and Proactive Manager Webcast Online Course Network, Service, and Workforce Assurance Free
ServAssure® NXT: Introduction Overview Webcast Online Course Network, Service, and Workforce Assurance Free
ServAssure™ Performance Management - The Modem Hour Webcast Online Course Network, Service, and Workforce Assurance Free
SPM201: ServAssure® Performance Management Users Instructor Led Course Network, Service, and Workforce Assurance Paid
SPM301: ServAssure® Performance Management Custom Course Instructor Led Course Network, Service, and Workforce Assurance Paid
SPM310: ServAssure® Performance Management Group Administrators Instructor Led Course Network, Service, and Workforce Assurance Paid
SPM402: ServAssure® Performance Management System Administrators - Level 2 Online Course Network, Service, and Workforce Assurance Paid

ABOUT ARRIS TRAINING

ARRIS Training is the quickest way to get ARRIS customers installing, configuring and operating ARRIS products. ARRIS Training offers web-based, instructor-led, virtual, and customized courses at one of our many Training Centers and select International offices. On-site training is available by proposal or purchase through an ARRIS sales representative.
Web-based courses are available on our learning system, ARRIS Academy. This economical option empowers learners to take training from any location, at any time.
Customers can purchase both web-based and instructor-led sessions through their sales representatives, through ARRIS Academy, or by requesting a quote via email at training@arris.com.

CONTACT INFORMATION

For information about ARRIS Training or to register for training, create an ARRIS Academy account:
Visit ARRIS Training and click the ARRIS Academy link to get started.
Email ARRIS Training at training@arris.com.

ARRIS TRAINING CENTERS

ARRIS maintains training centers in the following locations:

  • Amsterdam, Netherlands
  • Atlanta, GA
  • Beaverton, OR
  • Chicago, IL
  • Horsham, PA
  • Kirkland, WA
  • Lowell, MA
  • San Diego, CA
  • Santiago, Chile
  • Wallingford, CT
  • Winnersh, UK

You can find directions to training centers and hotels by visiting the ARRIS Training website Locations page.

REQUESTING ARRIS TRAINING

The complete course catalog, along with instructor-led session information is available on ARRIS Academy. You can access the current catalog without creating an account: at ARRIS Academy or at http://training.arrisi.com.

PAYMENT

Payment by credit card or purchase order is required before a student can register for a course and receive an enrollment key. Purchase orders must be received at least two weeks before the start date of the course to ensure that paperwork can be processed into the system. For on-site training requiring international travel for the instructor the purchase order must be received at least three weeks before the start date of the course. Invoicing for purchase orders occurs after the training session is held.

CANCELLATION POLICY

If you wish to cancel your participation in an instructor-led or virtual instructor-led training session, you must request cancellation in writing and must receive written acknowledgement of your cancellation for the cancellation to be confirmed and to avoid a fee. To request cancellation, please include order number and contact information of the purchaser, along with the course title and date of the course to training@arris.com.
In addition, for online courses (eLearning), refunds will not be issued if a user has accessed more than 5% of the course’s content or has downloaded material associated with the course (such as a study guide that accompanies the training).

Cancellation fee schedule:

Days Prior Fee Charge
21 No fee
7-20 50% of total course cost
6 or less 100% of total course cost

ARRIS does not reimburse hotel or travel cancellation fees.

Participants who do not show up for class and who do not have a training cancellation confirmation will incur 100% of the course fee or the equivalent of one training seat/credit per course day.

If fewer than four (4) students are enrolled in an instructor-led course, ARRIS reserves the right to cancel that training course. Enrolled students will be offered a selection of future scheduled dates. When a course is cancelled, enrolled students will be notified of the cancellation via email a minimum of two weeks before the start of the course.

PREREQUISITES

It is the student's responsibility to ensure that s/he has the proper prerequisite knowledge and skills before taking an ARRIS training course. Students that do not meet the target audience description or have the prerequisite level of knowledge required for the course may find the course content too difficult, too easy, and/or inappropriate depending on their job and level of experience. All prerequisites are listed in the individual course descriptions in this catalog. Since ARRIS instructor-led training courses require you to complete prerequisite courses to ensure a successful experience, reservations for these courses will not be finalized until all prerequisites have been met.