WorkAssure Online Persona Training for Initial Deployments

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Network, Service, and Workforce Assurance


When you are ready to deploy WorkAssure Online ARRIS trainers can help to prepare your workforce. This one-day ILT event covers any two of these three WorkAssure Online Personas:

  • WorkAssure Online Technician Training
  • WorkAssure Online Technician Supervisor Training
  • WorkAssure Online Dispatcher Training


WorkAssure Online Technician Training

  • Technicians will learn how to communicate their status during the day, manage equipment and job codes, and complete work orders while at the customer's location.

WorkAssure Online Tech Supervisor Training

  • Supervisors will learn how to assign schedules to Technicians, add exceptions to Technician schedules, search for Technicians, and update Technician’s skills.

WorkAssure Online Dispatcher Training

  • Dispatchers will learn how to use the Problem Jobs Dashboard to resolve issues such as no assigned Technician and skills mismatch. They will learn how to use Technician skills, schedules and route ratings to assign and re-assign jobs and to clear jobs from schedules.

Course Specifics

Duration: 1 day
Price: $4,000 per session per day
Part Number: TRN-WAO201-002

Additional Delivery Options

Onsite session, Domestic North America, Instructor Travel and Expenses (TRN-WAO201-003) 

For pricing, please contact

Sessions for this instructor-led course are created upon request.

To schedule a session, please send the following information to

  • Course number
  • Date or dates requested
  • Number of students

We’ll respond to you promptly with a quote!