WWM120: WorkAssure® Managing Technician Schedules and Routes

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Network, Service, and Workforce Assurance
WWM120

Description

Designed to teach how to use WorkAssure®'s TechCalendar assign schedules, routes, and skills to technicians, and how to deal with everyday route and schedule exceptions.

Objectives

The student will understand and be able to view, create, and edit the following:

  • The TechCalendar screen
  • User Schedules screen
  • Shift patterns
  • Shift and break exceptions
  • Business unit scheduling
  • User Routes screen
  • Route patterns and exceptions
  • Business unit routes
  • User skills

Audience

For support professionals, supervisors, or field managers who will be changing or adjusting technician schedules.

Prerequisites

None

Fee

$300