WAO101C: WorkAssure Online Dispatcher Training

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Network, Service, and Workforce Assurance


This one hour web-based training introduces core concepts central to the WorkAssure Online product, Problem Jobs and Exception Management. Dispatchers will learn how to use the information displayed in the Problem Jobs Dashboard to resolve job issues such as no assigned technician, or a skills mismatch between the job and the technician's skill level. They will learn how to use technician skills, schedules and route ratings information to assign and re-assign technicians to jobs as well as to clear jobs from technicians’ schedules.


This training teaches dispatchers:

  • how to use dashboards
  • search for jobs and technicians
  • assign jobs
  • lock jobs
  • complete jobs
  • change other job statuses.


1 hour