CM101: Touchstone Products, Technology, and Support

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Customer Premise Equipment (CPE)
TRN-CM101-005

Description

This comprehensive curriculum comprises four hours of valuable Touchstone knowledge. Learn about the ARRIS Touchstone Portfolio, the DOCSIS technology behind the products, and how to troubleshoot Touchstone devices.

Objectives

Touchstone Product Family Overview
Length: 30 minutes

  • DOCSIS Technology Trends
  • ARRIS Value Proposition: DOCSIS
  • Business Objectives and Strategies
  • Wi-Fi Capabilities and Performance
  • Touchstone DOCSIS 3.0 CPE Portfolio

DOCSIS 3.0 Technology
Length: 2 hours

  • Technology Overview
  • DOCSIS History
  • Ranging and Registration
  • Dynamic Host Configuration Protocol (DHCP)
  • Cable Modem Initialization
  • Cable Modem Configuration Files

Troubleshooting Common Technical Support Issues
Length: 90 minutes  

  • Remote Management
  • Registration Issues
  • Firmware Upgrade Issues
  • Call Issues
  • WiFi Issues

Time

4 hours

Fee

$1000