SPM201: ServAssure® Performance Management Users

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Network, Service, and Workforce Assurance
TRN-SPM201-001

Description

Participants learn how to utilize ServAssure® Performance Management to monitor network health, troubleshoot customer issues, analyze network issues, and identify areas for network improvement.

Audience

Primarily for new ServAssure® Performance Management users, training modules are offered for the following MSO roles:  Customer Care, Field Technicians, Installer Supervisors and Dispatchers, the NOC, and Management.

Course Topics

  •          A high-level view of ServAssure® Performance Management concepts
  •          How Customer Care can use ServAssure® Performance Management
  •          How Field Technicians can use ServAssure® Performance Management
  •          ServAssure® Performance Management for Installer Supervisors and Dispatchers
  •          How the NOC can use ServAssure® Performance Management
  •          How management can use ServAssure® Performance Management

Course Specifics
Duration: 2 days
Materials: ServAssure® Performance Management User Workbook
Price: $1650 per student
Part Number: TRN-SPM201-001

Additional Delivery Options

Onsite or Virtual session, Instructor Travel and Expenses not included (TRN-SPM201-002)
Onsite session, Domestic North America, Instructor Travel and Expenses (TRN-SPM201-003)
Onsite session, International, Instructor Travel and Expenses (TRN-SPM201-004) 

For pricing, please contact training@arris.com

Sessions for this instructor-led course are created upon request.

To schedule a session, please send the following information to training@arris.com:

  • Course number
  • Date or dates requested
  • Number of students

We’ll respond to you promptly with a quote!