DAC302: Advanced DAC6000 Support & Troubleshooting

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Video Processing and Delivery


This two-day, instructor-led course provides in-depth coverage of the DAC 6000 operation and troubleshooting tools available to debug problems. Topics include an overview of remote support capabilities, RADD troubleshooting, error reporting, and troubleshooting procedures. It prepares personnel to perform first-level troubleshooting for billing interface problems, pay-per-view, two-way operations, daily operations, and upgrades.


Systems administrators, technical personnel, pay-per-view coordinators, and headend personnel.

Course Topics

  • Files
  • Tools
  • KLS Troubleshooting
  • RADD Troubleshooting
  • Out-of-Band
  • Business System
  • Polling
  • In-Band

Course Specifics

Duration: 2 days
Price: $1,650 per student
Part Number: TRN-DAC302-001

Additional Delivery Options

Onsite or Virtual session, Instructor Travel and Expenses not included (TRN-DAC302 -002)
Onsite session, Domestic North America, Instructor Travel and Expenses (TRN-DAC302-003)
Onsite session, International, Instructor Travel and Expenses (TRN-DAC302-004) 

For pricing, please contact training@arris.com

Sessions for this instructor-led course are created upon request.

To schedule a session, please send the following information to training@arris.com:

  • Course number
  • Date or dates requested
  • Number of students

We’ll respond to you promptly with a quote!