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Course Name Type Category Price
Access and Transport
Access Technologies Sales and Pre-sales Training Online Course Access and Transport Paid
HFC Network
OM6000 Node Online Course Access and Transport Free
HFC101: HFC Fundamentals Instructor Led Course Access and Transport Paid
NC4000H3 Node Online Course Access and Transport Free
Access and Transport Half-Day Session Instructor Led Course Access and Transport Paid
NC4000S2 Node Online Course Access and Transport Free
OM2741 Node Online Course Access and Transport Free
CERT401
ARRIS DOCSIS CMTS Operator Certification Exam Retake Voucher Online Course Certifications Free
CERT405
CERT405 ARRIS Certification Exam: DOCSIS Principles Online Course Certifications Paid
CERT410
CERT410 ARRIS Certification Exam: E6000 CER Foundation Online Course Certifications Paid
Converged Edge Router
CMTS - E6000® Converged Edge Router: Support for Multiple Software Images in Release 5.0 Webcast Online Course CMTS/CCAP Free
CMTS - E6000®: E6000® Fan Tray to Fan Tray 2 Upgrade Webcast Online Course CMTS/CCAP Free
E6R214: MPLS Principles Online Course CMTS/CCAP Paid
E6R215: MPLS and E6000 CER Online Course CMTS/CCAP Paid
E6D301: E6000 CER Cable Modem Registration (Release 5.0) Online Course CMTS/CCAP Paid
E6D302: E6000 CER Theft of Service Prevention (Release 5.0) Online Course CMTS/CCAP Paid
E6D303: E6000 CER RF Impairments (Release 5.0) Online Course CMTS/CCAP Paid
E6D304: E6000 CER Troubleshooting Capacity and Bandwidth (Release 5.0) Online Course CMTS/CCAP Paid
E6000 CER Hardware Overview Assessment (Release 5.0) Online Course CMTS/CCAP Free
E6000 Converged Edge Router - Overview of the DCAM-2, RSM-2 and Fan Tray 2 Webcast Online Course CMTS/CCAP Free
E6D202: Introduction to E6000 CCAP Core 5.0 and E6000n RPD 1.0 - ILT Instructor Led Course CMTS/CCAP Paid
E6D102: E6000 CER Hardware Overview (Release 4.0) - ILT/VILT Instructor Led Course CMTS/CCAP Paid
E6000 Converged Edge Router - DOCSIS 3.1 OFDM Basics and Configurations Webcast Online Course CMTS/CCAP Free
E6D102: E6000 CER Hardware Overview (Release 4.0) Online Course CMTS/CCAP Paid
E6D101: E6000 CER Hardware Overview (Release 6.0) Online Course CMTS/CCAP Paid
E6D101: E6000 CER Hardware Overview (Release 5.0) ILT/VILT Instructor Led Course CMTS/CCAP Paid
E6D103: E6000 CER Headend Basics Instructor Led Course CMTS/CCAP Paid
CMTS - E6000 - Configuración Básica & Configuración Avanzada en el Equipo E6000 CER Webcast Online Course CMTS/CCAP Free
E6D101: E6000 CER Hardware Overview (Release 5.0) Online Course CMTS/CCAP Paid
E6R210: IS-IS and E6000 CER Online Course CMTS/CCAP Paid
E6000 CER Hardware Overview Assessment (Release 4.0) Online Course CMTS/CCAP Free
CMTS - E6000 Converged Edge Router - Using Ipsec as part of the DVB-CAS Encryption Solution Webcast Online Course CMTS/CCAP Free
E6R212: BGP and E6000 CER Online Course CMTS/CCAP Paid
E6R211: BGP Principles Online Course CMTS/CCAP Paid
E6R213: OSPF and E6000 CER Online Course CMTS/CCAP Paid
CMTS - E6000 Converged Edge Router: DCAM-2 Upgrade Webcast Online Course CMTS/CCAP Free
E6000 CER Administration Suite: DOCSIS 3.1 and Software Image Topics Online Course CMTS/CCAP Paid
CMTS - E6000 Converged Edge Router: Revitalizing the ARRIS Certification Programs Webcast Online Course CMTS/CCAP Free
E6D207: E6000 CER DOCSIS 3.1 DS Implementation (Release 3.5) Part 1 Online Course CMTS/CCAP Paid
E6D201: E6000 CER Operations Instructor Led Course CMTS/CCAP Paid
E6D207: E6000 CER DOCSIS 3.1 DS Implementation (Release 3.5) Part 2 Instructor Led Course CMTS/CCAP Paid
E6D304: E6000 CER Troubleshooting Capacity and Bandwidth Online Course CMTS/CCAP Paid
E6D302: E6000 CER Theft of Service Prevention Online Course CMTS/CCAP Paid
E6000 Converged Edge Router (CER): Release 3.5 New Features Overview Webcast Online Course CMTS/CCAP Free
E6D305: E6000 CER Advanced Troubleshooting Capstone Instructor Led Course CMTS/CCAP Paid
E6000 CER Basic CLI Troubleshooting Webcast Online Course CMTS/CCAP Free
E6000 Converged Edge Router: E6000 Load Balance Feature Webcast Online Course CMTS/CCAP Free
E6000 Converged Edge Router: Hardware Overview Webcast Online Course CMTS/CCAP Free
E6D301: E6000 CER Cable Modem Registration (Release 3.5) Online Course CMTS/CCAP Paid
E6D209: E6000 CER Unified Electronic Surveillance Instructor Led Course CMTS/CCAP Paid
C4D101: C4c CMTS Hardware Overview (Release 8.1) Online Course CMTS/CCAP Free
E6000 Convergencia y Ruteo de Borde: E6000 CER Descripción del Hardware Webcast Online Course CMTS/CCAP Free
E6000 CER UCAM-2 Overview Webcast Online Course CMTS/CCAP Free
E6D303: E6000 CER RF Impairments Online Course CMTS/CCAP Paid
E6D207: E6000 CER DOCSIS 3.1 DS Implementation (Release 3.5) Course Suite Curriculum CMTS/CCAP Paid
C4D100: C4 CMTS Hardware Overview Online Course CMTS/CCAP Free
CMTS - E6000®: E6000® Enrrutador de Borde Convergente - Descripción General de Tarjetas DCAM-2, RSM-2 y Bandeja de Ventiladores-2 Webcast Online Course CMTS/CCAP Free
E6000 CER Administration Suite: IPDR Topics Online Course CMTS/CCAP Paid
CMTS - E6000 Converged Edge Router: UCAM to UCAM2 Upgrade Webcast Online Course CMTS/CCAP Free
E6000 CER Administration Suite: TACACS+ Topics Online Course CMTS/CCAP Paid
E6000 CER Administration Suite: RADIUS Topics Online Course CMTS/CCAP Paid
E6000 CER Administration Suite: Syslog and SNMP Online Course CMTS/CCAP Paid
E6000 CER Administration Suite: Security Topics Online Course CMTS/CCAP Paid
E6000 CER Administration Suite: User and Access Topics Online Course CMTS/CCAP Paid
E6D203: E6000 CER Administration Suite Curriculum CMTS/CCAP Paid
E6D105: Introduction to the E6000 CER in a Passive Optical Network (PON) Online Course CMTS/CCAP Paid
CMTS - E6000: Capturing E6000 Data for RMA Processing Webcast Online Course CMTS/CCAP Free
E6000 Converged Edge Router: Chassis Based Licensing and Legacy Licenses Webcast Online Course CMTS/CCAP Free
CMTS - E6000 CER Overview of DCAM-2, RSM-2 and Fan Tray Cards-2 (Spanish) Webcast Online Course CMTS/CCAP Free
Distributed Access Architecture
E6D202: Introduction to E6000 CCAP Core 5.0 and E6000n RPD 1.0 - Online Course Online Course CMTS/CCAP Paid
Integrated Edge QAM Video
E6V209: DSG Basics Instructor Led Course CMTS/CCAP Paid
E6V208: E6000 CER Video Applications: Switched Digital Video and Table-Based VOD using ANNEX A and DVB Instructor Led Course CMTS/CCAP Paid
E6000 Converged Edge Router: Switched Digital Video Webcast Online Course CMTS/CCAP Free
Intro To DOCSIS for E6000 Webcast Online Course CMTS/CCAP Free
E6000 Converged Edge Router: Troubleshooting E6000 Session Based Video Webcast Online Course CMTS/CCAP Free
E6V101: Digital Video Fundamentals Online Overview Online Course CMTS/CCAP Paid
E6V204: E6000 CER Video Applications: Table-Based VOD (ARRIS Facility) Instructor Led Course CMTS/CCAP Paid
E6DV206: E6000 CER Operations & Session Based Video Solutions Instructor Led Course CMTS/CCAP Paid
E6V205: E6000 CER Video Applications: Switched Digital Video & Session Based VOD (ARRIS Facility) Instructor Led Course CMTS/CCAP Paid
E6000 Converged Edge Router Video Features in Release 4.0 Webcast Online Course CMTS/CCAP Free
E6000 Converged Edge Router Table-Based VOD Configurations Webcast Online Course CMTS/CCAP Free
PON/OLT
Passive Optical Networks: Overview of PON Webcast Online Course CMTS/CCAP Free
Cable Modem
CM101: Touchstone Products, Technology, and Support Online Course Customer Premise Equipment (CPE) Paid
VAP4402: Wi-Fi Extender Technical Training Online Course Customer Premise Equipment (CPE) Paid
Introduction to the Touchstone® DOCSIS 3.0 Troubleshooting Guide Webcast Online Course Customer Premise Equipment (CPE) Free
CPE - Cable Modems: Touchstone Modem Troubleshooting Webcast Online Course Customer Premise Equipment (CPE) Free
TEC104: Wi-Fi Essentials Online Course Customer Premise Equipment (CPE) Paid
Set Top
KreaTV Software Development Kit Online Course Customer Premise Equipment (CPE) Paid
A KreaTV Introduction Online Course Customer Premise Equipment (CPE) Paid
ARRIS WHS Hardware: DCX vs. MG5 Webcast Online Course Customer Premise Equipment (CPE) Free
KreaTV: SDK Basic Training Instructor Led Course Customer Premise Equipment (CPE) Paid
Network Management
ServAssure® NXT: Introduction Overview Webcast Online Course Network, Service, and Workforce Assurance Free
NXT301: ServAssure® NXT Custom Training Instructor Led Course Network, Service, and Workforce Assurance Paid
NXT200: ServAssure® NXT User Training Instructor Led Course Network, Service, and Workforce Assurance Paid
NXT300: ServAssure® NXT Administrator Training Instructor Led Course Network, Service, and Workforce Assurance Paid
ALM202: ServAssure® Alarm Central Proactive Manager User Training Instructor Led Course Network, Service, and Workforce Assurance Paid
ALM201: ServAssure® Alarm Central Outage Manager User Training Instructor Led Course Network, Service, and Workforce Assurance Paid
Assurance - ServAssure Alarm Central Webcast Online Course Network, Service, and Workforce Assurance Free
EVS201: ServAssure EventAssure User Training Instructor Led Course Network, Service, and Workforce Assurance Paid
SPM310: ServAssure® Performance Management Group Administrators Instructor Led Course Network, Service, and Workforce Assurance Paid
ServAssure™ Performance Management - The Modem Hour Webcast Online Course Network, Service, and Workforce Assurance Free
SPM301: ServAssure® Performance Management Custom Course Instructor Led Course Network, Service, and Workforce Assurance Paid
ALM200: ServAssure® Alarm Central User Training Instructor Led Course Network, Service, and Workforce Assurance Paid
EVS301: ServAssure EventAssure Administrative Training Instructor Led Course Network, Service, and Workforce Assurance Paid
SPM201: ServAssure® Performance Management Users Instructor Led Course Network, Service, and Workforce Assurance Paid
ServAssure® Alarm Central: Overview of Alarm Central Outage and Proactive Manager Webcast Online Course Network, Service, and Workforce Assurance Free
SPM402: ServAssure® Performance Management System Administrators - Level 2 Online Course Network, Service, and Workforce Assurance Paid
ARRIS Support Gateway Introduction Webcast Online Course Network, Service, and Workforce Assurance Free
ARRIS ServAssure NXT Fiber Node Profile Configurations Webcast Online Course Network, Service, and Workforce Assurance Free
Video
ALM300: ServAssure® Alarm Central Administrator Training Instructor Led Course Network, Service, and Workforce Assurance Paid
Workforce Management
WAO201C: WorkAssure Online Dispatcher Training Online Course Network, Service, and Workforce Assurance Paid
WorkAssure Online Persona Training for Initial Deployments Instructor Led Course Network, Service, and Workforce Assurance Paid
WAO201C: WorkAssure Online Dispatcher Training Instructor Led Course Network, Service, and Workforce Assurance Paid
WAO201B: WorkAssure Online Technician Supervisor Training Instructor Led Course Network, Service, and Workforce Assurance Paid
WAO201A: WorkAssure Online Technician Training Instructor Led Course Network, Service, and Workforce Assurance Paid
WWM302: WorkAssure® Field Service Management Customized Training Instructor Led Course Network, Service, and Workforce Assurance Paid
WAO101B: WorkAssure Online Supervisor Training Online Course Network, Service, and Workforce Assurance Paid
WAO101C: WorkAssure Online Dispatcher Training Online Course Network, Service, and Workforce Assurance Paid
WWM120: WorkAssure® Managing Technician Schedules and Routes Online Course Network, Service, and Workforce Assurance Free
WAO101A: WorkAssure Online Technician Training Online Course Network, Service, and Workforce Assurance Paid
WorkAssure® Concepts for Administrators Online Course Network, Service, and Workforce Assurance Free
WorkAssure®: Best Practices - Routing Models Webcast Online Course Network, Service, and Workforce Assurance Free
WorkAssure® Workforce Automation: Tips and Tricks for Dispatchers Webcast Online Course Network, Service, and Workforce Assurance Free
Industry Standards
TEC302: Understanding DOCSIS 3.1 Online Course Technology Paid
ARRIS Technology Primer: An Introduction to IPv6 Webcast Online Course Technology Free
Understanding AC3 Audio - Standards and Headend Audio Balancing Webcast Online Course Technology Free
TEC202: DOCSIS Basics Instructor Led Course Technology Paid
Introducción de IPv6 - Spanish Version Webcast Online Course Technology Free
Introduction to IPv6 Online Course Technology Paid
Understanding DOCSIS 3.1 Profiles Webcast Online Course Technology Free
TEC301 DOCSIS Essentials Online Course Technology Paid
Introduction to MoCA Online Course Technology Free
Technology
Technology Primer - Resolving Wi-Fi Issues in Subscribers Home Online Course Technology Free
TEC201: Intro to Broadband Design Basics Instructor Led Course Technology Paid
Technology: An Overview of Server Virtualization Webcast Online Course Technology Free
Introduction to Virtualization Webcast Online Course Technology Free
Tools
ARRIS Customer Portals: Ask ARRIS and ARRIS Academy Demo and Registration Overview Webcast Online Course Technology Free
ARRIS Software-Firmware Delivery Tool: How to Register and Download ARRIS Software and Firmware Webcast Online Course Technology Free
DEM
DEM400: DEM v4.0 Overview and Operation Online Course Uplink Paid
MABS
MABS102: MABS for the Modular System Instructor Led Course Uplink Paid
MABS103: MABS for Modular Systems BNC 3.x A:B Compare Instructor Led Course Uplink Paid
Modular Uplink
Modular System BNC 3.8 New Features Webcast Online Course Uplink Free
Modular Uplink Solution Webcast Online Course Uplink Free
Modular Uplink Solution System Webcast Online Course Uplink Free
MOD309: Modular System BNC 3.X MUX Instructor Led Course Uplink Paid
MOD304: Modular System BNC 3.5 Maintenance & Troubleshooting Instructor Led Course Uplink Paid
MOD308: Modular Systems BNC 3.x New Features Instructor Led Course Uplink Paid
MOD310: Modular System BNC Operation, Maintenance and Troubleshooting Review Instructor Led Course Uplink Paid
Modular Uplink Solution: Troubleshooting Basics Webcast Online Course Uplink Free
MOD301-3: Modular Systems 3.x Uplink – Admin, Config, & Decoder Instructor Led Course Uplink Paid
MOD301: Modular Systems 3.x Uplink Administration Instructor Led Course Uplink Paid
MOD305: Modular System BNC 3.5 Database Restore & Server Recovery Instructor Led Course Uplink Paid
MOD102: Checkpoints for Modular System Instructor Led Course Uplink Paid
Uplink (Programmers): Modular Uplink BNC 3.6 Checkpoints Webcast Online Course Uplink Free
MOD306: Modular System BNC 3.5 Retunes & Blackouts Instructor Led Course Uplink Paid
Uplink/Programmers: BNC 3.7 A/B Compare Feature Webcast Online Course Uplink Free
MOD303: Modular Systems 3.x Uplink Decoder Management Instructor Led Course Uplink Paid
Modular Uplink System: BNC 3.7 Configuration Archive Backup and Restore Webcast Online Course Uplink Free
Uplink/Programmers: BNC Bulk Change Feature BNC Report Tool Webcast Online Course Uplink Free
MOD302: Modular Systems 3.x Uplink Configuration Instructor Led Course Uplink Paid
MOD307: Modular Systems BNC 3.x High Availability Instructor Led Course Uplink Paid
Ad Insertion
Convergemedia® SkyVision Advertising Management Suite: XMS Video Servers - New Features of ACM 3.6. Webcast Online Course Video Processing and Delivery Free
ConvergeMedia™ SkyVision Advertising Management Suite: New Release Features of SkyVision 4.6.2 and Ad Control Manager (ACM) 3.6 Webcast Online Course Video Processing and Delivery Free
MDC201: MDC Operations Instructor Led Course Video Processing and Delivery Paid
ConvergeMedia® SkyVision Advertising Management Suite - Content Flow & QA of Commercial Advertisements Webcast Online Course Video Processing and Delivery Free
MSP301: MSP Adavanced Troubleshooting Course VILT/ILT Instructor Led Course Video Processing and Delivery Paid
MSP302: ​MSP AdEdge COM Administration & Troubleshooting Course​ VILT/ILT Instructor Led Course Video Processing and Delivery Paid
ADI291: Introduction to Ad Insertion and ConvergeMedia Skyvision Ad Management Instructor Led Course Video Processing and Delivery Paid
ADI281: Introduction to Converge Media Interconnect (CMI) Instructor Led Course Video Processing and Delivery Paid
Ad Insertion: Troubleshooting Ad Insertion using the ARRIS AdEdge COM Webcast Online Course Video Processing and Delivery Free
SkyVision - Ad Insertion: SkyVision - Understanding AC3 Audio Standards and Normalization Webcast Online Course Video Processing and Delivery Free
ADI272: Ad Insertion XMS-Flex Operations (Level 2) Instructor Led Course Video Processing and Delivery Paid
ADI251: Introduction to ConvergeMedia™ SkyVision Ad Management Instructor Led Course Video Processing and Delivery Paid
ADI351: Advanced Ad Insertion Training Instructor Led Course Video Processing and Delivery Paid
MSP202: MSP AdEdge COM ADM/Ad Cache Configuration and Operation Instructor Led Course Video Processing and Delivery Paid
SkyVision Ad Insertion: Understanding SCTE30 and SCTE35 Triggers and Timing Webcast Online Course Video Processing and Delivery Free
ADI361: Ad Insertion Custom Training Course Instructor Led Course Video Processing and Delivery Paid
ADI261: AdManager Enterprise 2.0 Instructor Led Course Video Processing and Delivery Paid
MSP201: MSP2000/2800 Splicing Installation and Configuration Instructor Led Course Video Processing and Delivery Paid
ADI271: Ad Insertion XMS-Mini Operations (Level 2) Instructor Led Course Video Processing and Delivery Paid
SkyVision - Ad Insertion: SkyVision - LINUX System Administration of Ad Insertion Operations Webcast Online Course Video Processing and Delivery Free
Convergemedia® Manifest Delivery Controller: An Overview Webcast Online Course Video Processing and Delivery Free
Cable Headend
SDV204 Switched Video Analysis (SVA) Operations Instructor Led Course Video Processing and Delivery Paid
APEX102: APEX1000 v2.9.4 Basic Configuration, Installation & Operation Online Course Video Processing and Delivery Paid
APEX203: APEX3000 Overview & Basic Configuration Instructor Led Course Video Processing and Delivery Paid
ULS102 Universal Licensing System Overview Online Course Video Processing and Delivery Paid
SDV202: SDV Configuration and Troubleshooting Instructor Led Course Video Processing and Delivery Paid
NC204: NC2000 Network Controller Operations Course Instructor Led Course Video Processing and Delivery Paid
SDV201: Switched Digital Video Operation Instructor Led Course Video Processing and Delivery Paid
NC203: NC1500 Installation and Operation Instructor Led Course Video Processing and Delivery Paid
APEX202: APEX1000 All Purpose Edge QAM Installation & Operation Instructor Led Course Video Processing and Delivery Paid
DHE201: Digital Headend Operations Instructor Led Course Video Processing and Delivery Paid
APEX103: APEX3000 2.2 Overview and Basic Configuration & Monitoring Online Course Video Processing and Delivery Paid
Digital Video: An Overview of the ARRIS Digital Video Headend Webcast Online Course Video Processing and Delivery Free
Content Security
CASMR100: CASMR100 Change-sets Webcast Online Course Video Processing and Delivery Free
Digital Addressable Controller (DAC6000®): DAC6000® - Creating and Scheduling Reports Webcast Online Course Video Processing and Delivery Free
Conditional Access System - CASMR100 - Change Sets Webcast Online Course Video Processing and Delivery Free
SM102: SecureMedia Encyrptonite ONE System: Operations Overview Instructor Led Course Video Processing and Delivery Paid
CASMR100 Instructor Led Course Video Processing and Delivery Paid
ARRIS Securemedia™: Overview of Securemedia Operations Webcast Online Course Video Processing and Delivery Free
ADV201: Advisor R3 Operations Instructor Led Course Video Processing and Delivery Paid
DAC302: Advanced DAC6000 Support & Troubleshooting Instructor Led Course Video Processing and Delivery Paid
CAS: Refactor Channel Lineups on DAC v5.x Webcast Online Course Video Processing and Delivery Free
SecureMedia® Encryptonite ONE™ Product Overview Webcast Online Course Video Processing and Delivery Free
Introduction to CASMR Online Course Video Processing and Delivery Free
SM101: SecureMedia Encryptonite ONE System: Concepts & Terminology Instructor Led Course Video Processing and Delivery Paid
DAC402: DAC 5.x Operations Instructor Led Course Video Processing and Delivery Paid
CAS - Conditional Access System: DAC6000® v5.3, R1 New Features Webcast Online Course Video Processing and Delivery Free
SM103: SecureMedia Encryptonite ONE System Operations Instructor Led Course Video Processing and Delivery Paid
CASMR GIL Operations Instructor Led Course Video Processing and Delivery Paid
CAS: Performing a Code Download to Legacy DC II Set-tops Using CASMR 100 in Place of the DAC 6000 Webcast Online Course Video Processing and Delivery Free
Digital Addressable Controller: DAC6000 Webcast Online Course Video Processing and Delivery Free
Merchandising
MER102: Merchandiser 4.1 End User Training Online Course Video Processing and Delivery Paid
MER101: Merchandiser 4.1 Overview Training Online Course Video Processing and Delivery Paid
MER104: Merchandiser CORE 4.1 System Administrator Training Online Course Video Processing and Delivery Paid
MER103: Merchandiser 4.0 Developer API Training Online Course Video Processing and Delivery Paid
Video On Demand
VOD301: Custom VOD CMM Course Instructor Led Course Video Processing and Delivery Paid
ConvergeMedia® Management VOD System - Using the dropbox for ingesting local content Webcast Online Course Video Processing and Delivery Free
On Demand: ConvergeMedia™ Management Webcast Online Course Video Processing and Delivery Free
VOD201: Video on Demand CMM Operations Instructor Led Course Video Processing and Delivery Paid
ODS210: M3 Video Server Operations Instructor Led Course Video Processing and Delivery Paid
VOD101: CMM Training Course Instructor Led Course Video Processing and Delivery Paid
nDVR Overview : An Overview of the Network Digital Video Recorder and it associated hardware and components Webcast Online Course Video Processing and Delivery Free
Video Processing
CherryPicker Application Platform (CAP-1000) Program Redundancy Overview Webcast Online Course Video Processing and Delivery Free
ME201: ME-7000 Converged Video Compression Platform Installation, Configuration and Troubleshooting Instructor Led Course Video Processing and Delivery Paid
VPR101: ARRIS VIPr 6000 Products Overview Online Course Video Processing and Delivery Free
CP200: CAP 1000 Installation, Configuration, and Troubleshooting Instructor Led Course Video Processing and Delivery Paid
ME-7000: ME-7000 Multi-Channel, Multi-Format Encoder/Transcoder Overview Webcast Online Course Video Processing and Delivery Free
CherryPicker Application Platform (CAP-1000) - How to backup and restore a CAP-1000 Webcast Online Course Video Processing and Delivery Free
ME-7000® Converged Compression Platform - ME-7000® Transcoder: ME-7000 2.1.1 MBR Feature Webcast Online Course Video Processing and Delivery Free
ME-7000 Multi-Channel, Multi-Format Encoder/Transcoder Overview Webcast Online Course Video Processing and Delivery Free

ABOUT ARRIS TRAINING

ARRIS Training is the quickest way to get ARRIS customers installing, configuring and operating ARRIS products. ARRIS Training offers web-based, instructor-led, virtual, and customized courses at one of our many Training Centers and select International offices. On-site training is available by proposal or purchase through an ARRIS sales representative.
Web-based courses are available on our learning system, ARRIS Academy. This economical option empowers learners to take training from any location, at any time.
Customers can purchase both web-based and instructor-led sessions through their sales representatives, through ARRIS Academy, or by requesting a quote via email at training@arris.com.

CONTACT INFORMATION

For information about ARRIS Training or to register for training, create an ARRIS Academy account:
Visit ARRIS Training and click the ARRIS Academy link to get started.
Email ARRIS Training at training@arris.com.

ARRIS TRAINING CENTERS

ARRIS maintains training centers in the following locations:

  • Amsterdam, Netherlands
  • Atlanta, GA
  • Beaverton, OR
  • Chicago, IL
  • Horsham, PA
  • Kirkland, WA
  • Lowell, MA
  • San Diego, CA
  • Santiago, Chile
  • Wallingford, CT
  • Winnersh, UK

You can find directions to training centers and hotels by visiting the ARRIS Training website Locations page.

REQUESTING ARRIS TRAINING

The complete course catalog, along with instructor-led session information is available on ARRIS Academy. You can access the current catalog without creating an account: at ARRIS Academy or at http://training.arrisi.com.

PAYMENT

Payment by credit card or purchase order is required before a student can register for a course and receive an enrollment key. Purchase orders must be received at least two weeks before the start date of the course to ensure that paperwork can be processed into the system. For on-site training requiring international travel for the instructor the purchase order must be received at least three weeks before the start date of the course. Invoicing for purchase orders occurs after the training session is held.

CANCELLATION POLICY

If you wish to cancel your participation in an instructor-led or virtual instructor-led training session, you must request cancellation in writing and must receive written acknowledgement of your cancellation for the cancellation to be confirmed and to avoid a fee. To request cancellation, please include order number and contact information of the purchaser, along with the course title and date of the course to training@arris.com.
In addition, for online courses (eLearning), refunds will not be issued if a user has accessed more than 5% of the course’s content or has downloaded material associated with the course (such as a study guide that accompanies the training).

Cancellation fee schedule:

Days Prior Fee Charge
21 No fee
7-20 50% of total course cost
6 or less 100% of total course cost

ARRIS does not reimburse hotel or travel cancellation fees.

Participants who do not show up for class and who do not have a training cancellation confirmation will incur 100% of the course fee or the equivalent of one training seat/credit per course day.

If fewer than four (4) students are enrolled in an instructor-led course, ARRIS reserves the right to cancel that training course. Enrolled students will be offered a selection of future scheduled dates. When a course is cancelled, enrolled students will be notified of the cancellation via email a minimum of two weeks before the start of the course.

PREREQUISITES

It is the student's responsibility to ensure that s/he has the proper prerequisite knowledge and skills before taking an ARRIS training course. Students that do not meet the target audience description or have the prerequisite level of knowledge required for the course may find the course content too difficult, too easy, and/or inappropriate depending on their job and level of experience. All prerequisites are listed in the individual course descriptions in this catalog. Since ARRIS instructor-led training courses require you to complete prerequisite courses to ensure a successful experience, reservations for these courses will not be finalized until all prerequisites have been met.